At Digital Voices we respect the privacy of visitors to our website (www.digitalvoices.co.uk). This policy is concerned with how we collect information, what we do with it and what controls you have over your personal information.
We take our duty to process your personal information very seriously. This policy explains how we collect, manage, use and protect your personal information.
We may change this document from time to time to reflect the latest view of what we do with your information. Please check back frequently; you will be able to see if changes have been made by the date it was last updated.
Refer to the sections below for more details on how and why we use your personal information:
Digital Voices is a company Limited by guarantee and registered in England and Wales. Registered Company Number: 10685808
What we need
We will usually collect basic personal information about you like your name, postal address, telephone number, email address and your payment details to process and manage your campaigns.
We will be very clear with you that we wish to collect such information, our reason for collecting such information, and we would only do so with your consent.
Why we need it
We collect your personal information in connection with processing and managing your campaigns.
The information is either needed to fulfil your request or to enable us to provide you with a more personalised service. You don't have to disclose any of this information to browse our site. However, if you choose to withhold requested information, we may not be able to provide you with certain services.
Sometimes, with your consent, we will process your personal information to provide you with information about our work or our activities that you have requested or are expecting.
On other occasions, we may process personal information when we need to do this to fulfil a contract or where we are required to do this by law or other regulations.
How we obtain your details
We will also hold information about you so that we can respect your preferences for being contacted by us.
We collect your personal information in a number of ways:
All the personal information we process is processed within the EEA. However for the purposes of IT hosting and maintenance your information may be situated outside of the European Economic Area (EEA). This will be done in accordance with guidance issued by the Information Commissioner’s Office.
We have a number of lawful reasons that mean we can use your personal information. One of these is something called 'legitimate interests'. Broadly speaking Legitimate Interests means we can process your personal information if:
We have a genuine and legitimate reason, and we are not harming any of your rights and interests.
We do not share your information with any other organisations or individuals unless we are obliged to by law, for purposes of national security, taxation and criminal investigations and in the following instances:
And, we will never sell or rent your personal information to other organisations.
We hold your information only as long as necessary for each reason that we use it. We have provided some examples of the time we will keep your information in this paragraph but you can contact us for more information.
If you decide not to work with Digital Voices anymore or request that we have no further contact with you, we will keep some basic information in order to avoid sending you unwanted materials in the future and to ensure that we don’t accidentally duplicate information.
If you make a purchase from us, we will keep the purchase information for a period of seven years for accounting purposes.
This policy explains what cookies are, how Digital Voices uses them on our websites and what you can do to manage how they are used.
Cookies and how they benefit you
Our cookies help us:
How long do cookies last?
When a web server sends a cookie, it asks your browser to keep that particular cookie until a certain date and time. These dates can be:
Anonymous visitor statistics cookies
Advertising or targeting cookies
These types of cookies are used to deliver adverts which will be more relevant to you and your interests. They are also used to limit the number of times you see an advertisement and to help measure the effectiveness of the advertising campaign. They are normally placed by advertising networks with the organisation's permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Targeting or advertising cookies will often be linked to site functionality provided by the other organisation.
We use 'Advertising' cookies on our website to:
Link to social networks, like Facebook, who may use information to provide targeted advertising to you on other websites.
Social website cookies
So you can easily 'Like' or 'Share' our content on social network sites, we have sharing buttons on our site at the bottom of each page.
The privacy implications on this will vary from social network to social network and will be dependent on the privacy settings you have chosen on these networks.
Turning cookies off
You can usually switch cookies off by adjusting your browser settings to stop it from accepting cookies. Doing so, however, will likely limit the functionality of ours and a large proportion of the world's websites as cookies are a standard part of most modern websites.
You have a number of rights about how the personal information you provide can be used. These are:
Not be subject to a decision when it is based on automated processing (automated decision making and profiling).
If you would like to know more about your rights under the data protection law, you can find out more at the Information Commissioners Office website.
Remember, you can change the way you hear from us or withdraw your permission for us to processing your personal information at any time by using the form on our 'Contact Us' page.
If you wish to raise a complaint on how we have handled your personal information, you can contact us and we will investigate the matter. If you are not satisfied with our response or believe we are not processing your personal information in accordance with the law you can complain to the Information Commissioner’s Office (ICO).
If you wish to talk to us about anything in the policy or the information we hold about you please contact us: